Refund policy

We take pride in the quality of our products and want you to be happy with your purchase. If something isn't right, please don't hesitate to get in touch.

We accept returns within 14 days of delivery, provided the item is unused and unopened in its original condition and packaging.

To be eligible for a return:

• The item must be unused and unopened
• The item must be in its original packaging
• The return must be requested within 14 days of delivery

Non-Returnable Items We do not accept returns on:

• Opened or used products
• Sale or discounted items
• Items returned due to change of mind after opening

Return Shipping Return shipping costs are the responsibility of the customer, unless the item is faulty or an incorrect item was sent. In these cases, we will cover the cost of return shipping.

Refunds Once your return is received and inspected, we will notify you of the outcome. If approved, a refund will be processed to your original payment method. Please allow a few business days for the refund to appear.

Faulty or Incorrect Items If you have received a faulty or incorrect item, please contact us within 14 days of delivery at [your email address] with a photo and your order details and we will make it right.

How to Request a Return To initiate a return, please contact us at hello@wentworthstation.com.au before sending any items back.